Our business hours are Monday-Friday 9-5 CST. Email us at firstname.lastname@example.org, and we will get back to you as soon as possible during those hours.
All items ship in 1-2 business days unless otherwise stated in the item title or description. Orders are insured and shipped via USPS Priority Mail. Sewing patterns are shipped via USPS First Class Mail. Once you have placed your order you will receive a confirmation e-mail from PayPal. When your order ships you will receive another e-mail with a tracking number. Your package will arrive 2-3 days after you receive the second e-mail. Sewing patterns may take up to 5 days. Please contact us for expedited shipping.
Wiksten is not responsible for lost or stolen packages. Please make sure your address is correct and up-to-date on your PayPal account before placing your order, as Wiksten is unable to reroute packages once they have shipped.
Wiksten ships internationally to all countries via USPS Priority Mail. When checking out, if you do not see your country in the shipping list please e-mail us before placing your order. If you choose the wrong country and proceed with checkout, your order will automatically be canceled and your money refunded.
Wiksten is not responsible for any additional duties charged to you by your country. Please understand that with international orders your package may get held up in customs and that shipping might take longer than you expect. Check your local post office for delayed packages.
Returns and Exchanges
Purchases may be exchanged or refunded if unworn, unused, unwashed, and undamaged (except sewing patterns, which are final sale). Items marked FINAL SALE are non-returnable. Unfortunately we are not able to reimburse shipping costs. If you are unhappy with your order please contact us within one week of purchase to obtain refund or exchange authorization. Refund or exchange request will be denied if not received within this time frame. Many items in the Wiksten shop are limited quantity, and therefore exchange may not always be possible, in which case you will receive store credit or refund. Returned item must be received by us within 14 days of purchase. Please use trackable shipping with insurance, as we are not responsible for lost packages of returned items.
These measurements apply to body measurements, not garment measurements. To achieve an accurate measurement, wrap the measuring tape around the fullest part of the bust. The waist should be measured at the narrowest part and the hips at the widest part.